These are the terms and conditions on which we supply goods to you, please read these Terms and Conditions carefully before you submit your order to us. These Terms and Conditions tells you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms or require any changes, please contact us to discuss at happy@snackd.co.uk
We are Snack’d.co.uk a company registered in England and Wales. Our company registration number is 13434720 and you can contact us by writing to us at happy@snackd.co.uk. If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.
ACCEPTANCE AND CHANGES TO THE TERMS AND CONDITIONS
Throughout the site, the terms “we”, “us” and “our” refer to SNACK’D. SNACK’D offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all Terms, Conditions, policies and notices stated here. By using our website or subscribing to our Service, you indicate your acceptance of the following Terms and Conditions including those additional policies on our website. Please read them carefully as they may have changed since your last visit.
If you do not agree to all the Terms and Conditions of this agreement, then you may not access the website or use any services. Any new feature, tool, or content which is added to the current store shall also be subject to the Terms and Conditions. You can review the most current version of the Terms and Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms and Conditions by posting updates and / or changes to our website. Your continued use of or access to the website following the posting of any changes shows your acceptance of those changes. SNACK’D may revise these Terms and Conditions for its website at any time without notice.
As a registered user of SNACK’D, you agree to receive emails promoting any special offer(s), including third party offers. We may from time to time send you our monthly newsletter. You may opt-out from receiving special promotions or our newsletter by unsubscribing in the applicable e-mail correspondence.
WEBSITE CONTENT
Users have a personal, non-transferable, non-exclusive right to access and use the Content of this Website subject to these Terms and Conditions. The term “Content” means all information, text, images, data, links, software, or other material accessible through the Website or Services, whether created by us or provided by another person for display on the Website or through the Services.
The Content may occasionally contain typographical errors, other inadvertent errors or inaccuracies, that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
We reserve the right to make changes to document names and content, descriptions or specifications of products or services, or other information without obligation to issue any notice of such changes
The Content may be used solely for internal informational purposes. No part of this website or its Content may be reproduced or transmitted in any form, by any means, electronic or mechanical, including photocopying and recording for any other purpose.
The Content may not be modified.
Copyright, trademark, and other proprietary notices may not be removed.
PRODUCTS
Subscription members will each month receive a package with a selection of different snacks from a specific country selected by SNACK’D. All Products on the website subscriptions and the items in the shop will contain at least the quantity of snacks guaranteed in the product listing. A snack is defined as an individually wrapped piece of food of any weight or volume. Drinks may be included in box, but this is not guaranteed. There is no guarantee that a particular product will be included in each box, regardless of the products displayed in the listed image. All images on our website are for illustration purposes only, not the actual items and box you will receive. The Welcome box is the first box you will receive, and this will be different to the monthly boxes subscribers are receiving.
ALLERGIES
Some of our products may contain common food allergens; if you are unsure if a product contains an ingredient that may cause an allergic reaction, do not eat it. The products are manufactured externally, and we therefore cannot guarantee that the ingredients are accurate or that cross-contamination did not occur.
SUBSCRIBTION billing and payments
By purchasing a subscription product, you agree to pay the listed price on a recurring basis to be charged on the 11th of every month (for a monthly subscription) or once every 3, 6 or 12 months (for 3, 6 or 12 months subscriptions). In addition, an initial payment for the subscription will be charged immediately upon signing up, and will cover the payment for the 1, 3, 6 or 12 months subscription. SNACK’D will automatically bill your credit card provided during the initial purchase for the listed amount each time your subscription renews. Subscriptions purchased as gifts are paid for up front and may not be refunded or cancelled. If any fee cannot be charged to your credit card for any reason, we may provide you, via email, notice of such non-payment and for you to update your payment information. If such non-payment is not remedied within 7 days after receiving notice of non-payment, then we may terminate the subscription.
SHIPPING
Unless otherwise is indicated at the time of your purchase subscription products will generally be shipped the first week of each month. Products from our shop will generally be dispatched same or next day. Shipping dates or arrival times are only an estimate, but products will generally arrive 1-7 days later, based on the normal shipping times of our carrier. Shipping to the UK is free and included in your order. In the event that there is an exception to the normal shipping schedule, you may be notified with a revised shipment arrival date.
We are not responsible for delays outside our control. If your box is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. We will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
RISK OF LOSS
For lost and damaged items, you must notify SNACK’D within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged. Replacement of products and credits to your account for shipped products claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of lost or damaged products may result in the cancellation of your membership. You are liable for submitting the correct shipping address, all changes to your shipping address must be submitted at least 48 hours prior to the 1st of the month.
RETURNS AND REFUNDS
Unfortunately, due to the perishable nature of the product we are unable to accept returns. Refunds may be issued in rare instances at our discretion.
MEMBERSHIP CANCELLATIONS
We work hard to make your membership satisfying; however, you may cancel your ongoing membership through the account page on the Website. You must update your account on the Website before your current subscription period ends. All renewals will be charged again on the 11th of the month for the next subscription period
YOUR SUBSCRIPTION WILL CONTINUE UNTIL YOU CANCEL AND, IF YOU DO NOT CANCEL YOUR MEMBERSHIP PRIOR TO THE END OF A SUBSCRIPTION PERIOD, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW FOR A NEW SUBSCRIPTION PERIOD OF THE SAME AMOUNT OF TIME.
TERMINATION
We may terminate your membership, without notice, for conduct we believe violates our Terms and Conditions or our policies, is harmful for our business interests, or for an inactive account. Repeated claims of lost or damaged products may result in the cancellation of your membership.
We may terminate any user’s monthly subscription or access to our website or Services, including access to any online discussion forum or chat room, in our sole discretion, for any reason and at any time, with or without prior notice. It is our policy to terminate users who violate these terms and conditions, as deemed appropriate in our sole discretion. You agree that we are not liable to you or any third party for any termination of your access to our website or Services
MODIFICATION TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice, excluding subscription products with recurring payments. Customers with active subscriptions will be given notice of any price changes to their recurring payment amount at least 1 month in advance of the next payment date. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. In the event that a subscription product is discontinued, all active subscribers will be notified of the discontinuation and their recurring payments will cease. In addition, any customers who purchased pre-paid subscription products (i.e. gifts or annual subscriptions) will be refunded for the portion of remaining months left on the subscription.
THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall SNACK’D, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Our liability shall be limited to the maximum extent permitted by law.
INDEMNIFICATION
You agree to indemnify, defend and hold harmless SNACK’D and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms and Conditions.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SEVERABILITY
In the event that any provision of these Terms and Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms and Conditions, such determination shall not affect the validity and enforceability of any other remaining provisions.
GOVERING LAW
These Terms and Conditions are governed by the English law, and you can bring legal proceedings in respect of the goods in the English courts. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution
Copyright Infringement; Notice and Take Down Procedures
If you believe that any materials on this Website infringe your copyright, you may request that they be removed. This request must bear a signature (or electronic equivalent) of the copyright holder or an authorised representative and must include the following information: (1) identification of the copyrighted work that you believe to be infringed, including a description of the work and, where possible, a copy or the location of an authorised version of the work; (2) identification of the material that you believe to be infringing and its location, including a description of the material, its Website location or other pertinent information that will help us to locate the material; (3) your name, address, telephone number, and email address; (4) a statement that you have a good faith belief that the complained of use of the materials is not authorised by the copyright owner, its agent, or the law; (5) a statement that the information in your claim is accurate; and (6) a statement that “under penalty of perjury,” you declare that you are the lawful copyright owner or are authorised to act on the owner’s behalf. To contact us regarding copyright issues relating to this Website, email us at: happy@snackd.co.uk
PROHIBITED USES
In addition to other prohibitions as set forth in the Terms and conditions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
If you have any questions or complaints about our service, please contact us at happy@snackd.co.uk